Frequently Asked Questions

What methods of payment do you accept? PayPal and credit cards are accepted in our store.

What if I need to modify my order? If you would like to add items to your existing order, please place an additional order. We do not store your payment information, so we cannot change the order.

How long will my order take to arrive?

Shipping time varies by location. These are our estimates:
Location *Estimated Shipping Time
United States 7-21 Business days
Canada 7-21 Business days
Europe 7-21 Business days
Australia, New Zealand 7-21 Business days
Central & South America 10-30 Business days
Asia 8-15 Business days

How do I cancel my order?
Orders cannot be canceled after they are placed.

Do you provide tracking information?
For orders shipped from our US warehouses, we will send you a tracking number via email once your order ships. If you haven’t received tracking info within 5 days, then please contact us.

Orders shipped from our international warehouses will not include tracking information.

I ordered multiple items but only received one. Where is the rest of my order?
We work with multiple partners, so it can happen that your items are shipped separately; this is to speed up delivery. Don’t worry, you will get the items that you ordered.